Returns Policy

Moochies Returns Policy For Online Purchases

At Moochies we understand that there will be times when you may want to return items purchased on our website.
In order for your return to be processed, please contact customer service via email at info.australia@moochies.com or by contacting us on our website by clicking Here.
Before contacting customer service, we ask that you read the below policy and instructions.

Change of mind

Any return requests due to ‘change of mind’ must be submitted via email to info.australia@moochies.com. All ‘change of mind’ return requests will be evaluated on a case-by-case basis. Moochies is not obliged to provide a refund or replacement for return requests due to ‘change of mind’.
If we do accept your ‘change of mind’ return request, the following terms are applicable:
  • Your returned Moochies device must arrive at our warehouse in new condition.
  • Devices and accessories must be returned in original sealed or shrink-wrapped condition.
  • Return Postage will not be paid by Moochies.

Damaged or Faulty Items

Moochies guarantees that any goods purchased from our website are of acceptable quality, reasonably fit for the purpose for which they are sold, and match the sample and any description provided on the website. If you have received the wrong items or where an item has arrived damaged or faulty or in any way does not meet the consumer guarantees under the Australian Consumer Law, please contact our online customer service team via email at info.australia@moochies.com.
Where the items received do not meet the consumer guarantees set-out above or under the Australian Consumer Law, you are entitled to the following remedies:
If items are returned:
  • a refund in relation to the items; or
  • an identical replacement, or one of similar value if reasonable available;
If items are not returned:
  • Compensation for the drop in value caused by the problem.

How long will it take?

Once the returned items are received, we will make every effort to process the return claim within three business days. Where refunds are issued to a credit card account, the refund may not appear on your credit card statement until a future billing cycle, depending on the policy of your credit card provider.

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