Sim Card and Network Validation

So, How Does The Watch Work?

Your Moochies Smartphone Watch works in exactly the same way as your smartphone does. It has a built in sim card which allows you to make and receive calls and use the GPS features of the watch. You will need to activate the sim and choose one of our pre-pay packages from our website.

Does the Moochies phone watch need a SIM card?

The Moochies watch has a built in simcard, all you need to do is activate it and choose one of our pre-pay packages from our website.

Are the SIM cards you provide fixed on a contract?

No! The SIM cards built into the watch are pre-paid, to give you the flexibility of topping up yourself. We supply full instructions on how to do so in the package with your Moochies phone watch.

Does the watch need an SMS allowance?

No! SMS is not required for the phone watch, since all text and video messages are sent using your data allowance.

Does the phone watch work on other networks?

No. It will only work with the Moochies sim and cannot be used on other networks.

Moochies General Settings

Can anyone call the Moochies phone watch?

No, only pre-set numbers are permitted to call the Moochies phone watch. So you don’t have to worry about your child receiving calls from strangers. The Administrator (usually the parent or guardian) can set these numbers from the MyMoochies Guardian App, these can be changed by the Administrator at any time.

Who can the child call from the phone watch?

There will be a list of contacts displayed on the watch's screen, when the child chooses CONTACTS, and these numbers are set by the Administrator (usually the parent or guardian) from the MyMoochies Guardian App, so kids will be allowed to call only the numbers registered in the app.

Can I change the permitted numbers at any time?

Yes, the Administrator (usually the parent or guardian) can change the permitted numbers at any time through the MyMoochies Guardian App on their phone.

Who can check the GPS location of the Moochies phone watch?

Only the Administrator (usually the parent or guardian), can access this information from the MyMoochies Guardian App.

Is The Material Used In The Moochies Smartphone Watch Safe?

The Moochies smartphone watch is made from non-toxic silicone, which is harmless to the child.

All aspects of the Moochies smartphone watch complies with relevant safety standards.

The battery is safer than a standard Lithium battery, as it is a Gel Polymer Lithium-Ion battery, which prevents internal combustion.

How do I know if my childs Moochies phone watch is low on power?

The MyMoochies Guardian App on your phone shows the percentage charge that the Moochies phone watch has. This way you can make sure your childs Moochies is always on and you can reach them at the push of a button.

How do I charge the Moochies phone watch?

We supply a USB cable charger. You can plug it in to an adaptor, like a mobile phone charger socket, enabling you to charge from a power point or by USB connection to a computer.

My Moochies Smartphone Watch has Stopped Charging - What Should I Do?

Have you tried using a different plug socket, or simply using a different charging cable? Normally this resolves the issue.

If your Moochies Smartphone Watch still doesn't start charging when you've tried this, please get in touch and we'll be able to look into the issue.

How long is the standby time for the Moochies phone watch?

This depends on how many calls the Moochies makes or receives, however standby time is around 2 days. If using a sim card, you will mostly likely be recharging the watch at the end of every day.

Is the Moochies phone watch waterproof?

Yes! The Moochies phone watch is rated to IP67 which means it can be immersed in water up to a metre of water for up to 30 minutes.

What size is the Moochies watch strap?

The watch strap, from furthest hole to clasp is 24cm. The shortest hole to clasp is 12cm, with the gap between holes every 0.3cm.

What Are The Dimensions of the Moochies Smartphone Watch?

Watch Dimensions

Can I Change The Strap of the Moochies Smartphone Watch?

Yes, you can change the strap of your Moochies Smartphone Watch as the strap we use is a standard model / type, which can be easily replaced by any other of your choice.

Can I Change The Ringtone of the Moochies Smartphone Watch?

No. Unfortunately, you can’t change the ring tone of your Moochies Smartphone Watch. The ring tone is a standard one.

How Can I Change The Time Zone Of My Moochies Smartphone Watch?

Normally the time zone of your watch adjusts itself automatically when connecting to the network you will be using the watch with.

Even when travelling abroad, once you turn the watch on, the time zone will be automatically updated, but you can also adjust the time zone manually by clicking into the watch’s screen and swiping to the last menu option on the left side, until you reach "Settings".

Once you click on this option, you will see a Time Zone option over there and of your You can easily change the Time Zone.

MyMoochies Guardian App

How do I download the MyMoochies Guardian App?

You can download the MyMoochies Guardian App for free from the Apple Store if you have an Apple phone, or Google Play if you have an Android phone.

Here are the Links:

Apple Store: Click Here to Download

Google Play: Click Here to Download

Can I monitor more than one child through the Moochies Guardian App?

Yes! The MyMoochies Guardian App allows you to pair multiple devices to monitor their location, call and message from within our App making it easy to control all of your kids watches from within the same application.

Do I have to pay for the MyMoochies Guardian App?

The MyMoochies Guardian App is free.

How does the Moochies Guardian App on my phone connect to my childs Moochies phone watch?

Each Moochies phone watch has a unique code, which registers with the MyMoochies Guardian App on your phone. This is simple to set up and your Moochies delivery will have full step-by-step instructions on how to pair your MyMoochies Guardian App with the Moochies phone watch.

I Can't Call My Moochies Smartphone Watch From a Different Phone.

For safety reasons to ensure only authorised contacts can call your child's Moochies Smartphone Watch, all numbers not setup as Contacts within the MyMoochies Guardian App are automatically blocked.

To add a new Contact within the MyMoochies Guardian App:

• Within the App, Click "Contacts"

• Click The Plus (at the top) to add a new contact.

• Enter the Name, Phone Number, and click "Save".

The Contact will then be automatically synced to your Moochies SmartPhone Watch. If for any reason the call is still blocked, turn your Moochies Smartphone Watch off, then back on, and you'll then be able to call the device successfully.

Does the Moochies Smartphone Watch have the ‘Listen In’ feature where I can automatically answer a call so I can hear the surrounding noise of where my child is?

Sadly, our Moochies Smartphone Watch don’t count with the ‘Listen In’ feature at this moment, but we love this idea, and have added it to our list of product upgrades. Subscribe to our Mailing List for exciting new Product Updates.

Does The Moochies Smartphone Watch Have An Alarm If My Child Removes The Watch From Their Wrist?

No. Your Moochies Smartphone Watch don’t have an alarm to alert you if the watch is removed from your kid’s wrist. We love this idea, and have added it to our list of product upgrades. Subscribe to our Mailing List for exciting new Product Updates.

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