Terms and Conditions
HLA London Pty Ltd ACN 123 219 081, ABN 31 123 219 081 trading as “Moochies” (“we/us”) will supply mobile phone services (“Services”) to its customers (“you”)
on the following terms and conditions.
1. The Services that we provide
1.1. The Services we provide may include mobile telephone calls, international calls, SMS, voicemail and any other Services that we make available from time to time
and which may be used from your mobile phone. You acknowledge and agree that we may withdraw, alter or add to, any of the Services that we provide to you without the
provision of further notice to you.
1.2. Your agreement with us commences when we receive your completed application form (“Application”) for us to provide the Services.
The provision of the Services is subject to us accepting your Application and we may refuse to provide you with the Services at our sole discretion.
1.3. We will supply the Services to you through network operators (“Carriers”) nominated by us from time to time and you agree that we may change Carriers at any
time without providing any notice to you.
1.4. If we provide you with a sim-card, that sim-card will remain our property. If you lose your sim-card or mobile phone, please contact us immediately.
We may charge you for any replacement sim-card.
1.5. Subject to the requirements of any applicable legislation, (including the Australian Consumer Law), we do not warrant that we will be able to supply
any of the Services to you. You acknowledge that we will only be able to supply the Services to the extent and to the standard that Carriers provide Services to us.
Subject to any requirements of any applicable legislation, (including the Australian Consumer Law), we will not be liable for any failure to supply you with
all or any part of the Services and you acknowledge that if the agreement between us and a Carrier is terminated and a Carrier agrees to arrange supply of Services
to you, the Carrier may not be able to make those arrangements immediately and if any are made, they may be on the Carrier’s current retail terms and conditions.
1.6. You acknowledge that we may pay sales agents fees or commission to any dealer or retailer who introduces you to us.
1.7. If you transfer services to us from another supplier, you must immediately pay amounts owing to that supplier and you authorise us to
instruct that supplier on how to transfer the services.
1.8. We are required by various industry codes to ensure that our bills are accurate and verifiable and we are committed to complying with these requirements.
Our records are sufficient proof that a charge is payable unless they are shown to be incorrect.
2. Charges and Payment
2.1. You agree that you will be liable for all levies and charges for any Services used via your mobile phone (or sim-card), even if you are not the
person using those Services, or the Services are used while your mobile phone (or sim-card) is not in your possession. The levies and charges payable
will be those levies and charges disclosed to you at the time you submit your Application to us and in accordance with the applicable call plans or rates
you have selected (“Charges”).
2.2. We may not increase our Charges without your consent. We may increase our Charges on the provision of written notice to you by email or any other
lawful means and your written consent to these changes to your Charges by email or by any other lawful means. You will be deemed to have given consent
if you fail to respond to our written notice within thirty (30) days. The increase in Charges will take effect at the date stated on our notice or if not stated,
at the commencement of the month following the date that our written notice is provided.
2.3. You must supply us with your credit card details (including without limitation, your name and address, type of credit card, credit card number,
credit card expiry date and CVS/CVV2 number or equivalent) to be able to use our Services and to enable us to bill you.
All payments to us must be made by credit card and by automatic payment. You hereby authorise us to deduct our fees and charges
(as set out in these Terms and Conditions) from your nominated credit card on a monthly basis or according to the payment terms of the specific plan.
2.4. You will pay our current Charges (including charges of any other suppliers to us) from time to time for the Services we provide to you and our
invoices must be paid by the due date specified on our invoice. Unless otherwise stated by us in writing, our Charges will be invoiced on a monthly
basis and are exclusive of any taxes (including GST) and you agree that we can pass on and you will pay any taxes payable on our Charges (including GST).
2.5. If you do not pay an account by the due date specified on our invoice, then we may charge interest at the rate of 1.5% per month or part thereof on the
outstanding amount of the account, and/or suspend all or part of your Services pending payment of all outstanding amounts (including interest).
2.6. If we transfer the Services to another supplier, you must pay us all our Charges up to the date of transfer.
2.7. When you must pay
(a) Where a Direct Debit or credit card arrangement applies, we may Extract payment for Charges’
(i) after it is billed (if we issue a Bill for the Service/s) or
(ii) after the end of the current Billing Period (if we do not issue a Bill for the Service).
TCP Customers’ All Billing information will be accessible before we do so, but you agree that we need not allow 10 working days before Extraction
(as would otherwise be required by clause 5.7.1(c) of the TCP Code).
(b) If any Bill is overdue for payment, you must pay that Bill and any other Bill immediately.
(c) In any other case, you must pay a Bill within 14 days after its Bill Date.
3. Amendments to this agreement
We may vary, alter, replace or revoke any of this agreement upon the provision of written notice to you by email or any other lawful means and your
written consent to these changes by email or by any other lawful means. You will be deemed to have given consent if you fail to respond to our written
notice within thirty (30) days.. Such amendments will take effect from the date specified in our notice.
4. Important Notice To Applicant(s) For Credit (Section 18(E)(1) Privacy Act 1988)
4.1 Notice of disclosure of your credit information to a credit reporting agency. (Privacy Act 1988)We may give information about you to a credit reporting agency,
for the following purposes
* to obtain a consumer credit report about you, and/or
* to allow the credit reporting agency to create or maintain a credit information file containing information about you.
The information is limited to:
* Identity particulars – your name, sex, address (and the previous two addresses) date of birth, name of employer, and drivers licence number.
* your application for credit or commercial credit – the fact that you have applied for credit and the amount.
* The fact that [name of credit provider] is a current credit provider to you
* loan repayments which are overdue by more than 60 days, and for which debt collection action has started.
* advice that your loan repayments are no longer overdue in respect of any default that has been listed.* information that, in the opinion of
[name of credit provider] you have committed a serious credit infringement (that is, fraudulently or shown an intention not to comply with your credit obligations).
* dishonoured cheques – cheques drawn by you for $100 or more which have been dishonoured more than once.
* that credit provided to you by your credit provider has been paid or otherwise discharged. Period to which this understanding applies
This information may be given before, during or after the provision of credit to you.
5. Statement By Applicant For Credit
Please read carefully before accepting below.
5.1. Giving information to a Credit Reporting Agency (Section 18E(8)(c) Privacy Act 1988) We have informed you that we may give certain personal information
about you to a credit reporting agency.
5.2. Access to Commercial Credit Information (Section 18L(4) Privacy Act 1988)You agree that we may obtain information about you from a business which
provides information about the commercial credit worthiness of persons for the purpose of assessing your application for consumer credit.
5.3. Access to Consumer Credit Information (Section 18K(1)(b), Privacy Act 1988) You agree that we may obtain a consumer credit report containing information
about you from a credit reporting agency for the purpose of assessing your application for commercial credit.
5.4. Exchange of Credit Worthiness Information (Section 18N, Privacy Act 1988) You agree that we may exchange information with those credit providers
named in this application or named in a consumer credit report issued by a credit reporting agency for the following purposes;
* to assess an application by you for credit
* to notify other credit providers of a default by you
* to exchange information with other credit providers as to the status of this loan where you are in default with other credit providers* to assess your credit worthiness.
You understand that the information exchanged can include anything about your credit worthiness, credit standing, credit history or credit capacity that credit
providers are allowed to exchange under the Privacy Act.
5.5. Agreement to a credit provider being given a consumer credit report by a credit reporting agency to assess a guarantor (Section 18K 1(c) Privacy Act 1988).
You agree that we may obtain from a credit reporting agency a consumer credit report containing information about you for the purpose of assessing whether to
accept you as a guarantor for credit applied for by, or provided to, the borrower(s) named in the relevant agreement. You agree that the borrower’s
agreement commences from the date of this agreement and continues until the credit covered by the borrower(s) application ceases.
5.6. Agreement to a credit provider disclosing a report including a consumer credit report to potential or existing guarantor (Section 18K (1) Privacy Act 1988).
You agree that we may give to a person who is currently a guarantor, or whom you have indicated is considering becoming a guarantor,
a credit report containing information about you for the purpose of [name of prospective guarantor] deciding whether to act as a guarantor,
or to keep [name of existing guarantor] informed about the guarantee. You understand that the information disclosed can include anything
about your credit worthiness, credit standing, credit history or credit capacity that credit providers are allowed to disclose under the Privacy Act,
and includes a credit report.
6. Privacy and Information
6.1. We collect personal information about you primarily to supply you with the Services you order from us. You agree to provide us with all information
which we may request from you in connection with supplying the Services to you and consent to us exchanging information about you with any Carrier.
6.2. By agreeing to use the Services, you agree that we may disclose any personal information about you to a third person, which that third person reasonably
requires in order to assist us in providing the Services to you. In particular, you agree that we may disclose any personal information that we maintain
about you to any Carrier, our solicitors, accountants and other advisers and our subcontractors.
6.3. You agree that we, or any of our sub-contractors or agents may contact you on your mobile phone number (or other phone numbers) in relation to the
Services or any other matter contemplated by this agreement.
7. Credit Check
7.1. You undertake that you have provided us with all information which may be relevant to our assessment of your credit rating. You agree that, for the purpose of
assessing your credit rating, we may obtain a credit report from a Credit Reporting Agency which contains personal information about you and seek information
about your credit history from any credit provider named in such report or your application.
7.2. You agree that we may refuse or suspend the provision of any Services to you on the basis of any credit assessment of you.
8.1. You indemnify us and keep us indemnified against any loss, cost, expense or damage we suffer or incur (including, without limitation, legal costs on a
solicitor/client basis, debt collection fees, search fees and administration costs) as a result of you breaching your obligations to us under this agreement.
8.2. You acknowledge that we have procured the Carrier to supply the Services to you and consequently, we are not responsible or liable for any act,
omission or negligence of the Carrier in supplying the Services to you.
8.3. You acknowledge that, subject to any applicable legislation (including the Australian Consumer Law). we have not made and will not make any
express or implied warranties in relation to the Services or any other goods or services provided by us in accordance with this agreement,
other than those warranties contained in this agreement. Subject to clauses 8.5 and 8.6, any term that would be implied into this agreement,
including without limitation any condition or warranty, is hereby excluded.
8.4. Subject to any applicable legislation (including the Australian Consumer Law) and to clauses 8.5 and 8.6, you agree that we will not be liable in respect of
any claim by you (whether contractual, tortious, statutory or otherwise) for any direct, special, incidental, indirect or consequential damages or injury
including, but not limited to, any loss of profits, contracts, revenue or data arising out of or in connection with the provision of the Services or
the provision of any other goods or services under this agreement and whether as a result of any breach or default, by us.
8.5. If the Australian Consumer Law (or analogous legislation) applies to this agreement and permits the limitation of liability for breach of warranty
implied by statute, our liability is limited, at our option to:
8.5.1. in the case of goods, any one or more of the following:
18.104.22.168. the replacement of the goods or the supply of equivalent goods;
22.214.171.124. the repair of the goods;
126.96.36.199. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
188.8.131.52. the payment of the cost of having the goods repaired; and
8.5.2. in the case of services:
184.108.40.206. the supplying of the services again; or
220.127.116.11. the payment of the cost of having the services supplied again.
8.6. Any of those terms and conditions which limit or exclude any term, condition or warranty, express or implied, or our liability will apply to the extent
permitted by law (including, without limitation, the Australian Consumer Law) and will not be construed as excluding, qualifying or limiting your
statutory rights or remedies arising by virtue of the breach of any implied term of this agreement where such exclusion, qualification or
limitation would be prohibited by statute.
9. Commencement and Termination
9.1. This agreement may be terminated by 48 hours written notice by either party. We may terminate this agreement immediately if you have breached this agreement,
including failure to make payment for any Services we provide you.
9.2. Any termination of this agreement by you will not take effect until the end of the month during which this agreement was terminated.
9.3. Subject to the requirements of any applicable legislation (including the Australian Consumer Law), we do not provide refunds for any unused credit
that may remain on your plan, if the provision of Services to you is terminated by either party for any reason. In particular, no refunds will be provided,
if you have simply changed your mind in respect of the provision of the Services by us to you.
You cannot assign your rights under this agreement without our consent, but we can assign our rights or liabilities without your consent.
You irrevocably appoint us as your attorney to execute any and all documents required to give effect to this clause 10.
11. Warranty of Authority
Any person signing this agreement on behalf of another warrants that they have full power and authority to bind the other person in respect of this agreement.
12. Governing Law
This agreement shall be governed by and construed in accordance with the law of Queensland and the parties hereby submit to the jurisdiction of the courts of that State.
13.1 You may not resell any of the Services without our express permission. In that case, the Service must retail the Moochies brand, and you may not represent
that you are either the Carrier or the Service Provider.
14.1. Unless the context otherwise requires, words not defined in this agreement have the same meaning as in the Telecommunications Act 1997 (as amended from time to time).
14.2. In the interpretation of this agreement, a reference to this agreement, means the agreement reached between us on the basis of the terms and conditions in this
document and the Application. Where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning.
A reference to the plural includes the singular and vice-versa. A reference to a gender includes all genders.
14.3. This agreement supersedes all prior representations, arrangements, understanding and agreements between the parties and represents the entire
agreement between the parties in relation to its subject matter.
14.4 Where reference is made to a “written notice” in these terms and conditions, such notice can be sent and delivered by mail, email or SMS and all of these
forms of notice are deemed to be a written notice, for the purposes of these terms